Customer Service


Office Hours: 8:30 am-5:00 pm EST Mon-Thurs, 8:00 am-4:30 pm EST Fri


Shipping & Delivery
  • Shipping charges are calculated when goods are shipped and are not reflected in your order total at time of checkout.
  • Orders are shipped in the order received via UPS Ground delivery. 
  • Goods are FOB Yarmouth, ME 04096.


  • Ways to Order from Cape Shore:
  • Call your local sales rep
    • Cape Shore works with the best sales reps in the country.
  • Order safely and securely 24 hours a day, 7 days a week online
  • Email us your order:
  • Call or fax us:
    • Phone: 800.343.2424
    • Fax: 800.457.7087


Payment, Pricing & Promotions
  • Payments can be made safely and securely online at

    • Checks may be mailed to:
      Cape Shore
      86 Downeast Drive
      Yarmouth, ME 04096

  • Pricing: Prices are subject to change without notice.
  • Promotions: Cape Shore gladly offers special promotions throughout the year. Check with your local sales rep for details about current promotions.


Terms & Conditions

  • Opening Order Minimum: $400
  • Re-order Minimum: $200
  • FOB Yarmouth, ME 04096
  • We proudly ship via UPS
  • We gladly accept MasterCard, Visa & American Express
  • Net 30 terms available for customers in good standing
  • Payments can be made anytime safely and securely at
  • Claims & Adjustments must be made within 10 days of receipt of merchandise
  • All claims for damaged shipments must be made to the shipping carrier
  • Beginning August 1, 2018, the items on this website cannot be sold or resold to California without express written consent of an authorized person at Downeast Concepts, Inc.